Privacy Policy (UK GDPR Compliant)

1. Overview & Data Controller

The Residence Dartmouth ("we", "our", "us") is committed to protecting the privacy and personal data of our residents, prospective applicants, and website visitors. This privacy notice explains how we collect, process, and protect your information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For privacy queries or data subject access requests (DSARs), contact our Data Privacy Lead at hello@itsmyapp.co.uk.

2. Information We Collect

• Contact Details: Name, email address, telephone number.
• Tenancy Application Data: Employment information, referencing details, ID verification, and guarantor details (where required).
• Deposit & Financial Information: Payment records, bank transfer references, and DPS registration records.
• Technical Data: Anonymized server logs and essential cookie data.

3. How We Use Your Data

We process personal data under the lawful bases of contract performance, legal obligations, and legitimate interests to:

• Process your enquiry, schedule viewings, and manage tenancy waiting lists.
• Execute and administer your Assured Shorthold Tenancy (AST) agreement.
• Register deposits with the statutory Deposit Protection Service (DPS).
• Comply with UK landlord health & safety statutory responsibilities.

4. Data Retention & Security

We retain tenancy records for the statutory retention periods required under UK tax and housing law (typically 6 years following the conclusion of a tenancy). Prospective applicant records for non-residents are securely deleted within 12 months.

5. Your Statutory Rights

Under UK GDPR, you have the right to request access, rectification, erasure, restriction of processing, and data portability. To exercise any of these rights, contact our Data Privacy Lead. We formally acknowledge all requests within 30 days.